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Customer Experience Ambassador

2 months ago

London, Greater London, United Kingdom The Tower Full time

About The Role

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at The Tower. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable stay with us.

Key Responsibilities

  • Provide exceptional customer service and support to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our hotel teams to ensure that our guests receive a seamless and personalized experience throughout their stay.
  • Develop and maintain a thorough knowledge of our hotel's facilities, services, and local attractions to provide expert recommendations and advice to our guests.
  • Collaborate with our events team to ensure that our guests have a successful and enjoyable experience at our hotel.
  • Contribute to the development and implementation of initiatives to improve guest satisfaction and loyalty.

What We Look For

We are looking for a highly motivated and customer-focused individual with excellent communication and interpersonal skills. You will have a proven track record of delivering exceptional customer service in a fast-paced environment and be able to work effectively as part of a team.

What's in it for you?

  • Opportunities for career development and progression within our hospitality team.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and forward-thinking company.
  • A fun and supportive work environment.