Customer Experience Ambassador

4 weeks ago


London, Greater London, United Kingdom Virgin Media O2 Full time

The key to our success lies in our Retail Advisors. As a Customer Experience Ambassador, you will be part of a team that excels at making our stores look great, delivering an exceptional customer experience, and supporting each other to learn new skills and develop your career.

You will be working 16 hours per week, and we will need you to be fully flexible on shift patterns so that our store managers can ensure our customers have the support they need.

You will get started in the role by attending our fantastic induction programme, where we will tell you all about our LEAP framework – this is the training that means our customers tell their friends about the great experience they had in store.

At Virgin Media O2, we are the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies too. We have diverse, high-performing teams packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

We are an equal opportunities employer and work hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must-haves for this role include:

  • Our customers will remember you by name because you excel at building relationships.
  • A friendly, approachable person with strong communication and listening skills.
  • You are a true team player when it comes to hitting targets – and making sure the store looks ship shape.

The other stuff we are looking for includes:

  • Experience in Retail/Customer Service.
  • An understanding of VMO2's products and services.
  • Willingness to work additional hours.
  • The ability to change and adapt to the business needs.

As a Customer Experience Ambassador, you will enjoy a range of benefits, including:

  • £11.81 per hour.
  • Super accreditation programme with the ability to earn over twelve pounds per hour.
  • 23 days holiday allowance + an additional day to celebrate your birthday.
  • Fantastic induction programme.
  • Learning and Development support.
  • Flexible benefits to suit you.
  • O2 Refresh Staff Deals for your mobile, tablet, and connected smart watch.
  • Discounted Virgin Media bundles.
  • Friends & Family deals across both O2 and Virgin Media.
  • Buy or sell up to 5 days holiday.
  • Exclusive discounts through My Extras – including fashion, gym memberships, travel, and 100s more.


  • London, Greater London, United Kingdom artotel Full time

    Customer Experience Ambassador We are seeking a skilled Customer Experience Ambassador to join our team at art'otel Hoxton. As a Customer Experience Ambassador, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience through face-to-face, telephone, and email communications. Key...


  • London, Greater London, United Kingdom artotel Full time

    Unlock Your Potential as a Customer Experience AmbassadorWe are seeking a talented Customer Experience Ambassador to join our team at art'otel, where creativity and innovation thrive. As a Customer Experience Ambassador, you will play a vital role in ensuring our guests have a seamless and memorable experience.Key responsibilities include:Providing...


  • London, Greater London, United Kingdom Fortnum & Mason Full time

    At Fortnum & Mason, we are seeking a skilled Customer Experience Ambassador to deliver exceptional service to our customers. As a key member of our Retail Host team, you will be responsible for creating a seamless and personalized experience for our guests.As an ambassador for our quintessentially British brand, you will be expected to possess a strong...


  • London, Greater London, United Kingdom Three Full time

    Job Title: Customer Experience AmbassadorAbout the Role:We are seeking a Customer Experience Ambassador to join our team at Three. As a Customer Experience Ambassador, you will play a key role in delivering exceptional customer experiences and supporting our customers in achieving their goals.Key Responsibilities:- Provide outstanding customer service and...


  • London, Greater London, United Kingdom Stonegate Group Full time

    Role OverviewWe are seeking a highly motivated Customer Experience Ambassador to join our team in Brougham. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service and ensuring a great experience for our guests.About UsAt Stonegate Group, we pride ourselves on being the...


  • London, Greater London, United Kingdom Three Full time

    Role OverviewWe are seeking a talented Customer Experience Ambassador to join our team at Three UK.


  • London, Greater London, United Kingdom OpenTable Full time

    Role OverviewWe are seeking a skilled Customer Experience Ambassador to join our team in London. In this role, you will be responsible for providing exceptional customer support and fostering strong relationships with our clients.


  • London, Greater London, United Kingdom Accor Full time

    Customer Experience AmbassadorAt Adagio, we strive to provide our guests with a unique and memorable experience. As a Customer Experience Ambassador, you will be the face of our brand, ensuring that every guest feels welcome and valued.Key Responsibilities:Provide exceptional customer service to all guestsAnticipate and meet the needs of our guests to ensure...


  • London, Greater London, United Kingdom Virgin Media O2 Full time

    Role OverviewWe're seeking a talented individual to join our team as a Customer Experience Ambassador. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and making a real difference in people's lives.


  • London, Greater London, United Kingdom Ashworth and Parker Limited Full time

    Customer Service AmbassadorWe are seeking a highly motivated and charismatic Customer Service Ambassador to join our team at Ashworth and Parker Limited. As a key member of our sales team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Provide outstanding customer...


  • London, Greater London, United Kingdom Fortnum & Mason Full time

    JOB SUMMARYWe are seeking a highly skilled and passionate Customer Experience Ambassador to join our team at Fortnum & Mason. As a Retail Host and Customer Service Expert, you will be responsible for delivering exceptional customer experiences and providing support to our retail team.KEY RESPONSIBILITIESAct as an ambassador for Fortnum & Mason, embodying the...


  • London, Greater London, United Kingdom nando's Full time

    We're on the lookout for a Customer Experience Ambassador to join our Front of House team at Nando's.The role of a Customer Experience Ambassador is to create unforgettable customer moments and feelings that leave them wowed and wanting to come back for more.We offer full and part-time positions, and no previous experience is required. All we need is someone...


  • London, Greater London, United Kingdom Park Plaza Westminster Bridge Full time

    Customer Experience AmbassadorAt Park Plaza Westminster Bridge, we strive to deliver exceptional guest experiences. As our Customer Experience Ambassador, you will be the face of our hotel, ensuring that every guest feels valued and cared for. Your key role will be to build and maintain strong relationships with our VIPs and regular guests, addressing any...


  • London, Greater London, United Kingdom Farmer J Full time

    We are looking for a charismatic Customer Experience Ambassador who embodies the spirit of Farmer J and is passionate about delivering exceptional service to our customers. Responsibilities include providing a warm and welcoming atmosphere, ensuring seamless food and beverage service, and contributing to a positive team dynamic.What We Offer:Competitive...


  • London, Greater London, United Kingdom Hyatt Corporation Full time

    At Great Scotland Yard Hotel, we're looking for a Customer Experience Ambassador to join our team. This is an hourly/entry-level employee position that offers flexible working hours.About the RoleThe Customer Experience Ambassador will be responsible for providing exceptional service to our guests. This includes greeting and checking in guests, answering...


  • London, Greater London, United Kingdom TUI Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Job DescriptionAs a Customer Experience Ambassador, you will be the first point of contact...


  • London, Greater London, United Kingdom Virgin Media O2 Full time

    The key to our success lies in our Retail Advisors. As a Customer Experience Ambassador, you will be part of a team that excels at delivering exceptional customer experiences and supporting each other to learn new skills and develop your career.You will be working 16 hours per week, and we will need you to be fully flexible on shift patterns so that our...


  • London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

    Become a Part of Our TeamWe are looking for a skilled and dedicated individual to fill the role of Customer Experience Ambassador. As a member of our team, you will be responsible for delivering exceptional customer service and support.About Our CompanyMaplecrest Ford Lincoln of Union is a family-owned business with a long history of excellence and growth....


  • London, Greater London, United Kingdom Mirus Wales Full time

    Mirus Wales is looking for a talented individual to fill the role of Customer Experience Ambassador.The successful candidate will be responsible for delivering exceptional customer service, taking orders, and serving food and drinks. Following food safety standards and maintaining a clean and safe environment are crucial aspects of this role.Key...


  • London, Greater London, United Kingdom Holiday Inn London - Regent's Park Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at the Holiday Inn London - Regent's Park.Job Description:The ideal candidate will have a proven track record of delivering exceptional customer service, with a strong focus on creating memorable experiences for our guests.You will be responsible for...