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Customer Service Representative

2 months ago

St Annes, Lancashire, United Kingdom Manpower UK Full time
Customer Service Advisor Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and efficient manner.

Key Responsibilities:

  • Provide excellent customer service to our clients via phone, email, and other communication channels.
  • Resolve customer queries and issues in a timely and efficient manner.
  • Work collaboratively with other team members to achieve customer service goals.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Identify and escalate complex customer issues to senior team members or management as needed.

What We Offer:

  • A competitive hourly rate of £12.30 per hour.
  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
  • A supportive and collaborative team environment.
  • Opportunities for career growth and development.
  • A range of employee benefits, including annual leave, pension contribution, and staff discounts.

Requirements:

  • A positive attitude and a can-do spirit.
  • Flexibility and the ability to adapt to new situations.
  • Excellent communication skills, both written and verbal.
  • The ability to work independently and as part of a team.
  • A passion for providing excellent customer service.

Location: Lytham St. Annes, Lancashire

Job Type: Full-time

Salary: £12.30 per hour