Service Delivery Coordinator

6 days ago

Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

About Stanmore Quality Surfacing Ltd

Stanmore Quality Surfacing Ltd is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the UK. With a nearly 30-year track record of delivering high-quality services, we continue to be at the forefront of innovation and performance in our industry.

Job Overview

We are seeking two Customer Excellence Officers to join our Customer Care Team to support our Gas Contract. The successful candidates will be responsible for delivering exceptional customer experiences and maximizing CSAT Performance on the contract.

Key Responsibilities

  • Proactively manage and deliver the best possible customer experience to maximize CSAT Performance on the contract.
  • Pre-communication with customers ahead of gas works starting, ensuring all customer details are accurate and up-to-date, including vulnerable and PSR customers, specific customer requests, and supporting systems where appropriate.
  • Distribute heating appliances to customers as and when needed.
  • Act as an advocate for the delivery of KNOCK– (knock, inform, open and honest, complete, knock), on-site communication process.
  • Engage and communicate with customers, members of the public, and other stakeholders, including business owners, retail outlets, and the client, to keep them fully informed throughout the gas works end-to-end journey.
  • Work collaboratively with operational teams and site managers to deliver the ultimate customer experience by providing on-site customer support and coaching.
  • Assist with enquiries and complaints in line with Cadent Gas' 60-minute response and 1-day closure objective.
  • Share customer performance with teams, including CSAT Scores and comments, as well as any corrective behaviors that arise from enquiries and complaints.
  • Post-KNOCKs to collate customer feedback – good and bad. Positive feedback to be shared as accolades. Negative feedback to be resolved as soon as possible to drive positive CSAT scores and lessons learned to be shared to prevent repeated mistakes.
  • Regular liaison with our client to understand our performance and work collaboratively.
  • Attend weekly internal contract meetings, providing data ahead of these as and when required.
  • Attend weekly programming and planning meetings if required.
  • Ensure teams are stocked with all mandatory customer carding for their role.

  • Soft Services Coordinator

    4 weeks ago

    Edgware, Greater London, United Kingdom UK Health Security Agency Full time

    Job OverviewThe UK Health Security Agency is seeking a dedicated manager to join our Facilities Management team, focusing on delivering exceptional Soft Services at our designated site.The primary responsibilities will encompass cleaning, catering, grounds upkeep, and waste management. The ideal candidate will oversee and ensure the effective management of...

  • Vehicle Service Coordinator

    4 weeks ago

    Edgware, Greater London, United Kingdom Jemca Group Full time

    Join Our Team: We are excited to announce an opening for a Service Advisor at Jemca Group. In this role, you will play a crucial part in overseeing the maintenance and repair services for our esteemed clientele.Key Duties:Manage the scheduling of services and repairs for customersDeliver precise estimates and maintain clear communication with clientsWork...

  • Service Excellence Coordinator

    4 weeks ago

    Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    Position OverviewStanmore Quality Surfacing Ltd (SQS Ltd) is a reputable family-run enterprise recognized for its expertise in reinstatement, surfacing, and engineering services across London and the surrounding regions. With nearly thirty years of industry experience, SQS is committed to delivering exceptional service quality.We are looking for a Customer...

  • Lead Care Coordinator

    2 weeks ago

    Edgware, Greater London, United Kingdom Methodist Homes Full time

    About the RoleWe are seeking a highly skilled and compassionate Lead Care Coordinator to join our team at Methodist Homes. As a Senior Care Assistant, you will play a vital role in leading and inspiring a team of care assistants to provide exceptional care to our residents.Key Responsibilities:Lead and motivate a team of care assistants to deliver...

  • Dietitian with Nutrition Support Expertise

    7 days ago

    Edgware, Greater London, United Kingdom Service Care Solutions Full time

    Job Opportunity for a Band 6 DietitianService Care Solutions is seeking a skilled Band 6 Dietitian to join our team. The successful candidate will have experience in Nutrition Support and be able to manage a caseload of clients requiring oral nutrition support with a small number of enteral feeding cases.Key Responsibilities:Manage a caseload of clients...

  • Clinical Nutritionist

    7 days ago

    Edgware, Greater London, United Kingdom Service Care Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Dietitian to join our team at Service Care Solutions. As a Nutrition Support Specialist, you will be responsible for managing a caseload of clients requiring oral nutrition support, with a small number of enteral feeding cases.The successful candidate will be part of a dynamic Nutrition and Dietetics...

  • Pizza Hut Delivery Rider

    2 days ago

    Edgware, Greater London, United Kingdom Pizza Hut (UK) Full time

    About the RoleWe are seeking a skilled and enthusiastic Bike Rider to join our team at Pizza Hut Delivery. As a Bike Rider, you will be responsible for delivering hot and fresh pizzas to our customers, providing excellent customer service, and working as part of a team to achieve our business goals.Main ResponsibilitiesDeliver pizzas to customers in a timely...

  • Pizza Hut Delivery Rider

    3 days ago

    Edgware, Greater London, United Kingdom Pizza Hut (UK) Full time

    About the RoleWe are seeking a skilled and enthusiastic Bike Rider to join our team at Pizza Hut Delivery. As a Bike Rider, you will be responsible for delivering hot and fresh pizzas to our customers, providing excellent customer service, and working as part of a team to achieve our business goals.Main ResponsibilitiesDeliver pizzas to customers in a timely...

  • Learning & Development Coordinator

    3 weeks ago

    Edgware, Greater London, United Kingdom Tate Full time

    About UsTate is a leading recruitment agency dedicated to connecting talented individuals with exciting opportunities across various industries. We are committed to providing exceptional service and support to both candidates and clients, fostering long-lasting relationships built on trust and mutual respect.Key ResponsibilitiesLearning & Development...

  • Site Services Supervisor

    4 weeks ago

    Edgware, Greater London, United Kingdom UK Health Security Agency Full time

    Job OverviewThe UK Health Security Agency is seeking a dedicated manager to join our Facilities Management team, ensuring the delivery of exceptional Soft Services at our site.The primary responsibilities will encompass cleaning, catering, grounds upkeep, and waste management. The ideal candidate will oversee and be accountable for the outsourced Soft...

  • Automotive Service Specialist

    4 weeks ago

    Edgware, Greater London, United Kingdom Jemca Group Full time

    Join Our Team: We are excited to announce an opening for a Service Advisor at Jemca Group. In this role, you will play a crucial part in overseeing the service and maintenance of vehicles for our esteemed clientele.Core Responsibilities:Facilitate the servicing and repairs for customersDeliver precise estimates and maintain clear communication with...

  • Pizza Hut Delivery Rider

    5 days ago

    Edgware, Greater London, United Kingdom Pizza Hut (UK) Full time

    About the RoleWe are seeking a skilled and enthusiastic Bike Rider to join our team at Pizza Hut Delivery. As a Bike Rider, you will be responsible for delivering hot and fresh pizzas to our customers, providing an exceptional customer experience, and working collaboratively with our team to achieve our goals.Main ResponsibilitiesDeliver pizzas to customers...

  • Pizza Hut Delivery Rider

    5 days ago

    Edgware, Greater London, United Kingdom Pizza Hut (UK) Full time

    About the RoleWe are seeking a skilled and enthusiastic Bike Rider to join our team at Pizza Hut Delivery. As a Bike Rider, you will be responsible for delivering hot and fresh pizzas to our customers, providing an exceptional customer experience, and working collaboratively with our team to achieve our goals.Main ResponsibilitiesDeliver pizzas to customers...

  • Customer Experience Coordinator

    5 days ago

    Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About UsStanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the industry.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the primary point of...

  • Customer Experience Coordinator

    6 days ago

    Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About UsStanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the industry.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the primary point of...

  • Customer Service Consultant

    4 weeks ago

    Edgware, Greater London, United Kingdom First Military Recruitment Full time

    Position: Customer Service ConsultantOverview:We are seeking a dedicated Customer Service Consultant to join our esteemed automotive organization. The ideal candidate will undergo a comprehensive training program to familiarize themselves with our operations and values.Role Objective:To uphold exceptional standards in customer service and enhance client...

  • Customer Service Consultant

    4 weeks ago

    Edgware, Greater London, United Kingdom Jemca Group Full time

    Join Our Team: We are excited to announce an opening for a Service Advisor at Jemca Group. In this role, you will play a vital part in overseeing the maintenance and repair services for our esteemed clientele.Key Duties:Manage the scheduling of services and repairs for customersDeliver precise estimates and maintain clear communication with clientsWork...

  • Customer Service Representative

    6 days ago

    Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About Stanmore Quality Surfacing LtdStanmore Quality Surfacing Ltd is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the...

  • Customer Service Representative

    5 days ago

    Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About Stanmore Quality Surfacing LtdStanmore Quality Surfacing Ltd is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the...

  • Automotive Customer Service Specialist

    5 days ago

    Edgware, Greater London, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: Automotive Customer Service SpecialistLocation: Edgware NW96THSalary: Up to (depending on experience) with additional upselling and customer service bonuses, OTE of up to £40,000Employment Type: Full-Time and PermanentJoin a thriving automotive business and take your career to new heights with a position that offers a competitive base salary...