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Site Services Supervisor
2 months ago
Job Overview
The UK Health Security Agency is seeking a dedicated manager to join our Facilities Management team, ensuring the delivery of exceptional Soft Services at our site.
The primary responsibilities will encompass cleaning, catering, grounds upkeep, and waste management. The ideal candidate will oversee and be accountable for the outsourced Soft Services delivery.
Given the role's requirements, a full-time on-site presence is essential.
Key Responsibilities
- Oversee the Soft Services delivery, ensuring compliance with and surpassing the established specifications.
- Monitor and manage the quality, safety, and performance of the outsourced service providers.
- Foster collaborative relationships with operational stakeholders.
- Contribute to regular reporting on initiatives aligned with the agile methodology employed across the site, while also participating in broader governance processes.
- Develop in-depth knowledge of operations, stakeholders, and site functions.
For a comprehensive list of duties and responsibilities, please refer to the attached Job Description.
Candidate Profile
Detailed Job Description and Responsibilities
In collaboration with the Head of Site Services (HSS), you will lead the Soft Services delivery, ensuring it meets and ideally exceeds expectations and specifications. You will be responsible for managing and evaluating the performance, quality, and safety of outsourced providers while achieving cost-effectiveness.
Your role will involve close cooperation with various stakeholders to guarantee successful service delivery, requiring ongoing communication with department managers to assess their current and future facility needs.
The ideal candidate will excel in a dynamic environment, driven by the desire to make a significant impact and achieve results. You should be comfortable working under pressure and adhering to strict timelines. A self-starter with attention to detail, you will confidently navigate a complex stakeholder landscape to deliver high-quality services.
You will also act as a deputy for the HSS on matters related to Soft Services facilities and other management issues as directed by the HSS.
Essential Criteria
- Extensive experience in facilities management within a challenging environment, including design and operational oversight at a senior management level.
- Experience managing budgets, including budget formulation and a solid understanding of financial processes.
- Ability to thrive in a fast-paced environment.
Desirable Criteria
- In-depth knowledge of estates, facilities, and building management systems, including their implementation and management.
- Experience in facilities management within a high-containment, science-focused organization.
- Familiarity with current and future UK and International Estates Standards, carbon standards, and sustainability initiatives.
- Comprehensive understanding of project management principles and methodologies, such as PRINCE2.
Benefits
In addition to a competitive salary, the UK Health Security Agency contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. Additional benefits include:
- Tailored learning and development opportunities.
- Flexible working arrangements.
- A culture that promotes inclusion and diversity.
- An average employer contribution of 27% towards your pension.
