Client Service Co-Ordinator
4 weeks ago
Job Summary:
Nouvo Recruitment are working with a local organisation who are going from strength to strength. This is an exciting time to join such an innovative team which is looking for someone with excellent communication skills, attention to detail and strong administration and customer service skills.
The Role:
- Responsibility for good all-round customer service
- Handling customer queries verbally and in written form
- Managing electronic data and emails, responding within 24 hours
- Answering phones as the first point of contact for anyone who calls the office
- Raising complaints with contractors when works aren't completed to a satisfactory standard
- Following up on H&S, FRA, site reports and lift engineering works, ensuring that all reports are actioned
- Completing minutes and site reports
- Liaising directly with property managers to ensure that orders can be raised
About You:
- Previous experience within customer service and administration
- A desire to learn and gain knowledge of a new sector
- Good written and verbal communication skills
- Ability to use Microsoft Word and Excel
- Ability to deal with customers and clients
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