Client Operations Specialist

4 weeks ago


Rugby, Warwickshire, United Kingdom Crooton Full time

Client Operations Specialist

Location: Remote

Contract Type: Permanent

Hours: Full Time

Salary: £24,000-£27,500 per annum, dependent on experience

Crooton is excited to announce an opportunity for a dedicated and versatile coordinator to enhance our operations team.

Role Overview:

As a key member of our operations department, you will report directly to the Office Manager and be responsible for a variety of tasks centered around the effective management and scheduling of customer service requests.

This position offers a unique chance to build a career in the life safety engineering industry. Crooton is committed to nurturing talent, with a history of transforming new hires into proficient professionals. Our top performers are rewarded with a comprehensive benefits package that acknowledges their hard work and achievements. Many of our current team members have advanced to higher roles within the organization after starting in similar positions.

Key Responsibilities:

  • Document all incoming emergency support requests from clients, ensuring updates are made as tasks progress to completion.
  • Communicate with clients to arrange engineering service visits based on the information provided.
  • Coordinate with our engineers and approved subcontractors to assign scheduled tasks, supplying all necessary details for task completion.
  • Assist the broader team with additional responsibilities as needed, including handling incoming calls and relaying messages to colleagues.

Qualifications:

  • A logical thinker capable of adhering to clear instructions and processes.
  • A confident communicator, both verbally and in writing.
  • Proficient in computer applications, particularly Microsoft Word, Excel, and Outlook.
  • Ability to meet deadlines and manage multiple priorities effectively.
  • Strong attention to detail.

Experience in a fast-paced office environment, particularly in a customer service coordination role, is preferred but not mandatory.

We look forward to your interest in joining our team.



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