Client Operations Specialist
4 weeks ago
Client Operations Specialist
Location: Rugby
Contract Type: Permanent
Hours: Full Time
Salary: £24,000-£27,500 per annum, dependent on experience
Crooton is excited to announce an opportunity for a dedicated and versatile coordinator to enhance our operations team, following an internal promotion.
Role Overview:
As a Client Operations Specialist, you will report directly to the Office Manager and be responsible for a variety of tasks focused on the effective allocation and scheduling of customer service requests.
This position offers a fantastic chance to advance your career within the life safety engineering industry. Crooton is known for nurturing talent and providing pathways for career growth, with many employees progressing to higher roles within the organization.
Key Responsibilities:
- Log all incoming emergency support requests from clients, ensuring updates are made as tasks progress to completion.
- Communicate with clients to schedule engineering service visits based on the provided task information.
- Coordinate with our engineers and approved subcontractors to assign scheduled tasks, supplying all necessary information for task completion.
- Assist the broader team with additional responsibilities as needed, including answering calls and relaying messages to colleagues.
What We Are Looking For:
- A logical thinker with the ability to follow clear instructions and established methodologies.
- A confident communicator, both verbally and in writing.
- Proficient computer skills, particularly in Microsoft Word, Excel, and Outlook.
- Capability to meet deadlines and prioritize tasks effectively.
- Exceptional attention to detail.
While previous experience in a fast-paced office environment and customer service coordination is advantageous, it is not a strict requirement.
Interested in joining our team? We look forward to your application.
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