Technical Support Specialist
6 days ago
Job Overview
ADLIB Recruitment | B Corp™ is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer support to our clients, ensuring their systems are operating smoothly and efficiently.
Key Responsibilities
- Proactively manage customer satisfaction by resolving technical issues in a timely and professional manner.
- Provide technical support for our clients' suite of products, including troubleshooting and resolving complex technical issues.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Develop and improve processes to enhance the overall customer experience.
- Participate in the on-call rota, providing out-of-hours telephone support to our clients.
Requirements
- Proven experience working on a customer-facing service desk.
- Advanced understanding of the Microsoft Office suite (Word, PowerPoint, Excel, Outlook).
- Excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
- Customer-first attitude and a desire to deliver outstanding support to our clients.
Preferred Qualifications
- Educated to degree level (BSc, BA) in an IT-related discipline.
- ITIL Foundation.
- Experience using Zendesk (or similar) multi-channel customer service support tool.
- Supporting mobile and static devices using industry-standard EMM/MDM tools.
- Strong communicator, with clear written and oral communication skills.
What We Offer
As a Technical Support Analyst at ADLIB Recruitment | B Corp™, you will receive a competitive salary up to £40K DOE, as well as benefits and opportunities for progression within the company. We are a growing organization with a strong commitment to our clients and employees, and we offer a dynamic and supportive work environment.
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