Collections Officer

3 weeks ago


United Kingdom Hugh J. Ward & Co Solicitors Full time £26,000
Job Title: Collections Officer

We are seeking a highly skilled and motivated Collections Officer to join our team at Hugh J. Ward & Co Solicitors. As a Collections Officer, you will be responsible for liaising with customers to bring their commercial utility bills to full and final settlement in a professional manner.

Key Responsibilities:
  • Liaise with customers to negotiate payments and resolve outstanding debts
  • Manage inbound and outbound calls and emails to ensure effective communication
  • Work to achieve personal and team collections targets
  • Collaborate with other departments to ensure seamless operations
  • Ensure collection processes are followed in line with company policies and procedures
Requirements:
  • Previous call centre experience is an advantage
  • Pro-active thinker and problem solver
  • Strong objection handling ability
  • Calm, professional, and approachable manner
  • Excellent communication skills, both written and verbal
  • Ability to work on own initiative and as part of a team
  • Attention to detail and strong negotiation skills
What We Offer:
  • Work from home tax saver
  • Paid annual leave
  • Employee assistance program
  • Social club
  • Refer a friend bonus
  • Career progression opportunities

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