Retail Operations Supervisor

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom The Big Yellow Self Storage Company Full time £28,250

Position:

Retail Operations Supervisor / Salary: £28,250 per annum (OTE £31,075) plus benefits / Work Schedule: 40 hours per week - any 5 out of 7 days, with a mix of early and late shifts to cover operational hours.

At The Big Yellow Self Storage Company, we are committed to fostering a diverse, inclusive, and authentic workplace.

We encourage applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, caregiving responsibilities, age, physical or mental disabilities, or past convictions.

If you need any adjustments to our interview process, please inform us.

If you are enthusiastic about this position but your previous experience does not align perfectly with every requirement, we invite you to apply.

You may be the ideal candidate for this or other opportunities we may have.
How you can contribute

Are you a personable individual eager to make a significant impact? Do you possess a management style that emphasizes leading by example? Are you motivated to surpass objectives? At The Big Yellow Self Storage Company, our team members are the face and essence of our organization.

When clients visit our facility, their experience begins with you.

It is essential that you are warm and inviting, ensuring they feel valued from the moment they arrive.

We pride ourselves on being 'people-oriented', so if a customer appears to need assistance, be ready to help.

Utilizing your exceptional interpersonal skills, you will assess our customers' needs and provide appropriate solutions and support.

Whether it involves leveraging your sales expertise to promote our offerings or taking the initiative to maintain service standards, your role is vital.

With comprehensive training provided from the outset, you will receive full support in your career journey.

What we expect from you

We appreciate a proactive attitude, so embrace your responsibilities with enthusiasm and dedication.

As a Retail Operations Supervisor, your primary responsibility is to assist your Store Manager in all facets of store operations to enhance and expand the business.

Below are some key responsibilities you will undertake:
Deliver exceptional customer service, in person, via email, or phone
Maximize sales opportunities by promoting available products and services
Exhibit confidence and comfort in daily negotiations
Conduct daily health and safety inspections and help maintain site cleanliness
Suggest local marketing initiatives and assist with recruitment as needed
Perform general administrative tasks on our database (e.g., setting up customer contracts and managing accounts receivable)
Adopt a flexible approach to teamwork or independent work
Share responsibilities as a key holder, including opening and closing the facility
Mentor and develop your sales team
Support your Store Manager in all aspects of store operations
Assist your Store Manager in business growth and development
What we offer in return

At The Big Yellow Self Storage Company, we believe in maintaining a healthy work-life balance, and promoting employee well-being is crucial to our team's happiness.


Some of our outstanding benefits include:
Competitive pay rates reviewed annually
Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your birthday
Increasing holiday entitlement with service
Training and support to help you build a successful career with us
Excellent pension and share save scheme
Social events throughout the year
Family-friendly policies, including enhanced maternity, paternity, and adoption packages
Free on-site parking
Cycle to work scheme and gym discounts
Vouchers for life events
Day off to volunteer for one of our charity partners.

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