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Customer Service Supervisor in Retail
3 months ago
Are you enthusiastic about sports and dedicated to delivering outstanding customer service? As a Customer Service Supervisor at C1848, you will be instrumental in ensuring high-quality service and maintaining exceptional standards in our vibrant retail environment. Each day in our betting shops brings unique challenges and opportunities to collaborate with a team focused on customer satisfaction.
Key Responsibilities:
- Provide outstanding customer service consistently.
- Encourage responsible gambling behaviors.
- Manage customer transactions, including cash handling duties.
- Support customers in utilizing betting terminals and gaming equipment.
- Resolve customer inquiries or issues with empathy and effective solutions.
- Aim to meet established performance targets and objectives.
- Uphold high operational standards within the shop.
Qualifications:
- Must be at least 18 years of age.
- Genuine passion for providing excellent customer service.
- Exceptional communication and interpersonal skills.
- Self-driven and proactive in approach.
- Able to work independently as well as collaboratively.
- Skilled in managing challenging situations with professionalism.
Work Schedule:
Our retail operations run from Monday to Sunday, with hours from 8 AM to 10 PM, including weekends and holidays. You will experience a diverse weekly schedule that includes both opening and closing shifts, as well as evening hours. As a key holder, you will oversee shop operations.
Benefits:
- Opportunities for additional hours.
- Pension plan and annual share savings program.
- Discounts available through various retailers via C1848 Deals.
- Support for health and well-being.
- Prospects for career advancement.
At C1848, we are at the forefront of sports betting and interactive entertainment, leading the industry by prioritizing our people. Collaborate with a talented team and be part of an inclusive community that values individuality and celebrates collective success.
