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Staff Bank Admin and Medical Receptionist
2 months ago
About Kernow Health CIC
Kernow Health CIC is a Community Interest Company that supports General Practice and delivers Primary Care Services at scale in Cornwall. We are a GP-owned provider organisation, established in May 2011, and deliver a number of NHS contracts across Cornwall, including the Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children's Eating Disorder Service, and Cornwall Training Hub.
We are committed to supporting GP practices across Cornwall and reinvesting any profits made back into the company to benefit our member practices.
Job Summary
We are seeking a Medical Receptionist and Admin Support to join our flexible workforce and support practices in Cornwall. As a member of our Staff Bank, you will have the flexibility to choose the days you want to work and how far you want to travel.
Main Duties
- Provide first point of contact for patients, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
- Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
- Receive requests for repeat prescriptions and process in accordance with practice protocol.
- Register new patients or record amendments to patient records as appropriate.
- File medical records, hospital reports, and letters as appropriate.
- Provide clerical assistance as required, including word/data processing, filing correspondence, reports, and results promptly, correctly, and in accordance with practice protocol.
- Open and close the building as appropriate, including alarms, lighting, and building security.
- Arrange patient transport in line with practice protocol.
- Clearing consulting rooms and ensuring the reception area is tidy.
- Book transport for patients and ambulance services as required.
- Manage internal/external post.
- Maintain stationery and other stocks in reception and consulting rooms.
Person Specification
Qualifications
- GCSE maths and English grade C/4 or above.
- NVQ Business Administration or equivalent experience.
Skills and Abilities
- Work under pressure.
- Excellent communication skills, verbal and written.
- Attention to detail.
- Ability to work as a team.
- Ability to prioritise workload.
- Organisational skills.
- Ability to maintain confidentiality.
Experience
- Demonstrable experience of working in an administration role in a busy environment.
- Previous customer service experience.
- Microsoft Office applications.
Additional Circumstances
- A criminal record check satisfactory to the organisation.
What We Offer
- Induction.
- Mandatory training.
- Supervision and appraisal.
- ID and uniform.
- Access to training/CPD.
