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Guest Reception Specialist

3 months ago


Edinburgh, United Kingdom Balmoral Hotel Full time

Join the Team at Balmoral Hotel

At Balmoral Hotel, we pride ourselves on nurturing our Team Members with the necessary skills and support to provide exceptional service and advance in their careers. As part of our esteemed team, you will benefit from a wide array of perks, advantages, and rewards, including:

  • 29 days of annual leave
  • Occupational Pension Plan
  • Complimentary Meals during Shifts
  • Discounted overnight stays at Balmoral Hotel
  • 50% off food and beverages
  • 25% discount on Spa Services
  • 20% off Health Spa Products
  • Opportunities for Learning and Development
  • Recognition and Reward Initiatives
  • Cycle to Work Program
  • Local Retail Discounts
  • Employee Social Gatherings
  • Employee Support Program

Role Overview: Host/ess

Are you known for making a strong first impression? Do you present yourself impeccably? If you are ready to utilize your interpersonal skills, organizational expertise, and commitment to service excellence in a prestigious luxury hotel restaurant, we invite you to consider joining us as our new Host.

In this highly interactive position, you will assist our Restaurant Manager and the team in delivering a seamless welcome to our distinguished guests, ensuring that our high service standards are upheld from the moment they arrive. You will be exceptionally well-groomed and a natural communicator, exuding confidence and assurance in your role.

Your ability to interpret, understand, and respond to our guests' needs, while demonstrating discretion in your interactions, will be essential. You will work closely with the Head Waiter to ensure that all guest requirements are met promptly.

Success in this role hinges on your capacity to meet the expectations of our exclusive clientele and provide a warm, confident greeting that complements our luxurious environment. In return, you will receive the support needed to enhance your skills and career with us, making your dedication and pride in your work a vital part of the Balmoral family.

Balmoral Hotel stands at Edinburgh's most prestigious location, where the Old Town meets the New Town, with its iconic clock that has been a part of the city's skyline since 1902.