Support Specialist, Hospitality

21 hours ago


Belfast, United Kingdom Lightspeed Full time
About the Role

We are seeking a highly skilled and enthusiastic Support Specialist to join our Hospitality team at Lightspeed. As a Support Specialist, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Key Responsibilities
  • Work with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
  • Flexibility on working days and shifts (weekends included)
  • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Work within our customer support platforms to document, track and resolve interactions
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services
  • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
Requirements
  • Previous customer service experience and/or technical support
  • Strong attention to detail with an emphasis on providing an exceptional customer experience
  • Excellent verbal and written communication skills in Dutch
  • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
What We Offer
  • Unlimited Annual Leave with our PTO scheme
  • £400 annually towards Health and Wellbeing
  • Dental cover
  • Private healthcare
  • Optical cover
  • Opportunity to join a growing team, in a fast-paced, high-growth company
  • Work with a team of incredibly talented and forward-thinking people
  • Work for a team that values hard work, and knows how to celebrate the wins
  • Amazing benefits & perks, including equity for all Lightspeeders


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