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Hospitality Team Member

2 months ago

Belfast, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking a highly skilled and customer-focused Reception Team Member to join our team at RBH Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all.

Key Responsibilities
  • Welcome and greet guests, directing them to their rooms and providing information on hotel facilities and services.
  • Process guest arrivals, including checking in and out, and handling room allocations.
  • Manage guest payments, including handling cash, credit, and debit transactions.
  • Provide excellent customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Work effectively as part of a team, supporting colleagues to ensure seamless service delivery.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High standard of personal presentation, with a professional and approachable demeanor.
  • Ability to work under pressure, remaining calm and composed in fast-paced environments.
  • Basic IT skills, including proficiency in hotel booking and billing systems.
  • Ability to handle cash, credit, and debit transactions, as well as foreign currency.
  • Basic secretarial and keyboard skills, with attention to detail and accuracy.
What We Offer
  • A competitive salary and benefits package, including pension and flexible working arrangements.
  • Discounted hotel room rates for you and your friends and family.
  • Extra days holiday for your birthday.
  • Free meals on duty, saving you over £1000 per year.
  • Share of gratuities.