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Technical Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Global 4 Communications Ltd Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our dynamic team at Global 4 Communications Ltd. As a key member of our customer support team, you will be responsible for providing exceptional technical knowledge and support to our customers.

Key Responsibilities:
  • Provide 1st line technical knowledge and support to our customers, ensuring their queries, faults, and service amendments are resolved efficiently.
  • Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, guaranteeing our customers receive outstanding service.
  • Ensure all customer communications are clear and concise, frequently summarizing complex technical information for easy understanding.
About Global 4

We are a leading Telecom company with a 5-star Trustpilot rating and ISO 9001 and 27001 accreditations. We pride ourselves on innovation, customer satisfaction, and a commitment to equality and fairness. As an Equal Opportunities and Living Wage Foundation employer, we strive to create a positive work environment that fosters growth and development.

Our team is passionate about delivering exceptional service, and we are looking for like-minded individuals to join us on our journey. If you are a driven and dedicated professional seeking a fresh opportunity with meaningful rewards, we encourage you to apply.