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Front Office Team Lead

2 months ago

Manchester, United Kingdom Radisson Hotel Group Full time

About Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of ten distinctive hotel brands and over 1,160 hotels in operation and under development across 95+ countries.

Our Culture

Our culture is built on the promise of Every Moment Matters, with a signature Yes I Can service ethos that sets us apart. We believe that our people are the heart of our business, and we're committed to empowering them to be their best every day.

The Role

We're seeking a Guest Service Supervisor to join our dynamic team at Radisson Hotel Group. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities

  • Supervise and lead our front office team to deliver exceptional guest experiences
  • Ensure all aspects of the guest journey are delivered to the highest level
  • Work proactively to ensure guest satisfaction and the smooth running of the front office department
  • Exude patience, empathy, and a positive attitude to host the show

What We Offer

We're committed to providing a competitive compensation and benefits package, including:

  • Special rates for our team members and their families while traveling and staying in our hotels
  • A wide range of development opportunities, including an individual development plan and access to over 20,000 learning modules and programs through Radisson Academy
  • Contributory pension scheme and life assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times (where applicable)

Requirements

  • Flexibility and a positive, Yes I Can attitude
  • An eye for detail
  • Ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Experience in a similar position is beneficial but not essential

Join Our Team

We're passionate about delivering incredible service and having fun in all that we do. If you're a creative problem-solver with a passion for creating extraordinary service, we'd love to hear from you.