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Hotel Front Desk Associate

2 months ago

StratfordUponAvon, United Kingdom Arden House Full time

Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at Arden House. As a key member of our reception team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure.

Key Responsibilities

  • Guest Services
    • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
    • Manage guest room allocations, ensuring accurate and efficient processing of room assignments.
    • Process guest payments, handling cash, credit card transactions, and other payment methods with accuracy and attention to detail.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
    • Work collaboratively with the reception team to achieve excellent service standards and resolve any issues that may arise.
  • Administrative Tasks
    • Manage the front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
    • Perform administrative tasks, such as data entry, filing, and other duties as required.

Requirements

  • Customer Service Skills
    • Provide exceptional customer service, responding to guest needs and resolving issues promptly and professionally.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Administrative Skills
    • Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Technical Skills
    • Proficient in using computer systems, including property management systems and other software applications.

What We Offer

  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth and Development
    • Opportunities for career advancement and professional growth, including training and development programs.
  • Collaborative and Supportive Work Environment
    • A collaborative and supportive work environment, with a team-oriented culture and a commitment to excellence.

How to Apply

If you are a motivated and customer-focused individual with excellent communication and administrative skills, we encourage you to apply for this exciting opportunity to join our team at Arden House.