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Hotel Front Desk Agent

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time

Job Profile

We are seeking a highly skilled and enthusiastic Hotel Front Desk Agent to join our team at AccorHotel. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Provide excellent counter and table service to our guests, ensuring a high level of customer satisfaction.
  • Be aware of all hotel departments and communicate effectively with colleagues to ensure seamless service delivery.
  • Check guests in and out using our computerized system, ensuring accuracy and efficiency.
  • Issue keys to guests and provide clear directions to their accommodation.
  • Keep accurate records of guest arrivals and departures, ensuring that necessary information is communicated to relevant departments.
  • Provide guests with information about local attractions and services, ensuring they have a memorable stay.
  • Process payments and handle customer complaints in a professional and courteous manner.

Requirements

  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Excellent customer service skills, with a focus on providing a warm and welcoming experience.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Basic computer skills, with experience using computerized systems.
  • Knowledge of hotel operations and procedures, with a focus on customer service and satisfaction.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].