Service Coordinator

2 days ago


Walsall, Walsall, United Kingdom Johnson Controls Full time

Johnson Controls is the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for Heating, Ventilation, Air Conditioning, plus Mechanical and Electrical Works.

We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers' maintenance and repairs are met with great customer service and a timely response.

What We Offer

  • Competitive salary
  • Permanent, full-time contract (Monday-Friday working week)
  • 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
  • Pension (up to 7% employer match)
  • Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, and discount on Johnson Controls security products
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups

How You Will Do It

  • Overall Engineer scheduling
  • Engineers' Utilisation (Time & Attendance)
  • Engineer Planner Management
  • Engineer Timesheet Processing
  • Raising Jobs – Maintenance, Quoted & Reactive
  • Parts Ordering
  • Communicating with Customers (Verbally and in Writing)
  • Obtaining Customer POs, Accounts Receivable / Payable Management
  • Maintaining Customer KPIs
  • Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
  • WIP Management
  • Maintaining Engineer Training Matrix
  • EHS Management
  • FGAS Legislation Compliance

What We Look For - Essential:

  • Strong organisational skills
  • Focus on customer engagement & management
  • Ability to prioritise workload
  • Capable of working without documented procedures and with limited supervision.
  • A committed 'can do' positive attitude with the ability to integrate and work as a member of a team
  • A willingness / ability to adapt and learn in an ever-changing environment

What We Look For – Preferred:

  • Experience in a similar environment
  • Technical knowledge / background

We are a dynamic and empowering company culture where your voice and ideas will be heard and your work valued and respected. Our comprehensive benefits package and great team ethos make us an attractive employer for those who want to thrive in a challenging and rewarding role.


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