Head of Event Logistics

6 days ago

Coventry, Coventry, United Kingdom Walsh Employment Full time
Job Summary

We are seeking a highly experienced and skilled Event Operations Manager to join our team at Walsh Employment. As a key member of our operations team, you will be responsible for the management and development of our operations team, ensuring they receive feedback on their performance and areas for improvement are identified and addressed.

Key Responsibilities
  • Lead all service lines, including Event Traffic Management, Security, Stewarding, and Event Parking and Sales
  • Ensure all events have an operations pack, including up-to-date risk assessments, traffic management plans, crowd management plans, and commercial plans
  • Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements
  • Manage all company equipment, stock, vehicles, and uniforms across the UK
  • Implement strategies to ensure company growth and services development, managing operations and retaining customers
  • Be an industry leader on innovations and attend industry events
  • Have a good understanding of Chapter 8 traffic signs manual, Green Guide, and Purple Guides
  • Work closely with the Staffing and Recruitment Manager and Training Department to ensure the correct number and quality of resources are available to meet future needs
  • Lead on all event day HR issues and work with HR lead to resolve and rectify
  • Lead on all new operations recruitment roles and assist in the overall recruitment and staffing of deployments
  • Manage the welfare, safety, and morale of 1,100+ front-line workforce to ensure the company is the employer of choice within the industry
  • Work with the training department to ensure all casual workforce have a training pathway to ensure the business remains compliant with stewarding and traffic management guidance
  • Ensure all relevant processes and procedures are followed by the team and are fully compliant with all British Standards and legal requirements
  • Provide detailed and accurate reports to management highlighting areas of concern and escalating any future challenges or risks in a timely manner
  • Ensure the Operations Team work closely with Finance/Payroll to ensure hours are recorded accurately and pay is processed appropriately for work completed
  • Protect sensitive personal data, ensuring it is handled in full compliance with GDPR requirements
  • Fully support other function leads in the ongoing development of client relationships, ensuring an excellent and responsive service is provided at all times
  • Develop and maintain excellent working relationships with colleagues, ensuring any communications are dealt with responsively, including attending meetings and any assistance or contribution required is provided
  • Support the Senior Management Team with the production of content for quotes/tenders and attend presentations as required

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