Assistant Manager of Student Records
3 weeks ago
Durham University stands as a beacon of educational excellence, characterized by a vibrant collegiate community and a rich historical backdrop.
We take pride in our diverse workforce and the multitude of career paths available within our institution, fostering a thriving environment for all stages of professional development.
We are eager to welcome individuals with unique talents to contribute to our esteemed University.
Position Overview
The Assistant Manager of Student Records plays a crucial role within the Student Records Team, overseeing essential business functions related to student records throughout their academic journey, from enrollment to graduation.
This position collaborates with various central departments, academic faculties, and colleges to ensure the integrity and accuracy of all student-related information.
Additionally, the role guarantees compliance with university policies and external regulations regarding student data management.In this capacity, you will support the Student Records Manager and coordinate with fellow assistant managers to enhance this vital service area.
The role will focus on one or more of the following domains:
- Undergraduate Programs
- Postgraduate Programs
- Flexible Learning Options
The Student Registry operates under the Student and Academic Services Directorate, providing essential administrative support to students, staff, and prospective students.
The Academic Registrar leads the department, ensuring alignment with the Pro-Vice Chancellor (Education) in its management.
The Student and Academic Services Directorate encompasses various services, including:
- Academic Registrar's Office
- Curriculum, Learning, and Assessment
- Student Immigration and Funding
- Student Recruitment and Admissions
- Student Registry
Located in Durham City, the Student Registry is dedicated to delivering student-centric services and managing processes such as enrollment, timetabling, examinations, and the issuance of academic documentation.
The Directorate embraces a hybrid working model, allowing for a balance between remote and on-site work.
Benefits of EmploymentJoining Durham University comes with a competitive salary and a range of exceptional benefits, including:
- 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off per year.
- Comprehensive travel support, including campus parking, a cycle-to-work scheme, and discounts with local transport providers.
- Access to health and wellness programs, including discounted gym memberships and a 24/7 Employee Assistance Program.
- On-site childcare facilities and holiday camps for children aged 5-16.
- Generous family-friendly policies, including maternity and adoption leave.
- A commitment to professional development with a variety of training courses and career advancement opportunities.
- Opportunities for staff volunteering to positively impact the local community.
- Discounts available through our benefits portal for various retailers and attractions.
- Generous pension schemes.
Durham University is dedicated to fostering an inclusive environment where all individuals can thrive. We strive to reflect the diversity of the global community within our workforce.
Equality, diversity, and inclusion are integral to our strategy and operations, and we actively promote a supportive atmosphere for all staff and students.
We encourage applications from underrepresented groups, including individuals with disabilities and those from diverse ethnic backgrounds.
We are committed to ensuring fair treatment throughout the recruitment process and will make reasonable adjustments as needed.
Application RequirementsWhen applying, please demonstrate your relevant skills and experiences in relation to the criteria outlined in the person specification.
Essential qualifications include:
- A degree or equivalent experience.
- Expertise in developing and managing student record processes.
- Experience in providing guidance to diverse stakeholders.
- Proven ability to implement policies and manage teams.
- Experience in handling challenging customer interactions.
Desirable qualifications include:
- Experience in higher education.
- Familiarity with management information systems, such as student records systems.
To proceed to the assessment stage, candidates must provide evidence of meeting the essential criteria.
We prefer online applications and will keep you informed throughout the process.
Role ResponsibilitiesService Delivery
- Commit to the principles of equality, diversity, and inclusion.
- Ensure adherence to university procedures and expectations in service delivery.
- Provide expert advice on student record data consistency and processes.
- Utilize problem-solving skills to address data issues and recommend solutions.
- Manage and monitor student record data to ensure compliance.
- Enhance service delivery through feedback and suggestions.
- Accurately collect and report data to senior management.
- Implement changes to maintain data integrity.
Planning and Organization
- Oversee operational activities of the Student Records Administrators.
Team Development
- Supervise team members and address HR-related issues.
- Provide training and guidance to new team members.
- Contribute to performance reviews and identify development needs.
Communication and Liaison
- Participate in meetings and committees to improve services.
- Build effective relationships with internal and external stakeholders.
- Collaborate with academic departments and central teams on initiatives.
- Perform other reasonable duties as assigned.
Please note that by submitting your application, you consent to the processing of your data in accordance with the university's privacy policies.
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