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Senior Manager of Student Records and Services
2 months ago
The Deputy Head of Student Registry is a key leadership position within the Student and Academic Services Directorate at Durham University. The successful candidate will be responsible for managing the Student Registry team, ensuring the delivery of high-quality services to students, and contributing to the development of operational plans.
Key Responsibilities- Manage and develop the Student Registry team to ensure a customer-focused service is provided.
- Oversee the analysis of data about service levels and make recommendations for improvement.
- Allocate and monitor designated budgets, expenditure, and resources.
- Contribute to the development of operational plans relevant to Student Registry.
- Provide professional guidance and advice when managing Student Registry services.
- Design creative and innovative communications to promote and increase engagement relating to Student Registry services.
- Represent Student Registry and University at promotional events.
- Education to degree level (or equivalent experience).
- Professional practitioner with specialist knowledge and expertise to influence service delivery.
- Experience of providing specialist advice and guidance to a range of customers and colleagues.
- Experience of participating in internal or external networks to share and discuss good practice.
- Experience of implementing policies and procedures and supporting service improvements.
- Track record of management and development experience applied across a large service team or teams.
- Experience of managing service delivery in a customer service environment.
- Experience of successfully managing change projects, including business process re-engineering.
- Working knowledge of a corporate IT systems such as the Banner Student Records system/Technology One timetabling/exam scheduling software.
- Committed to continuing professional development to maintain professional recognition.
Durham University is committed to equality, diversity, and inclusion. We welcome and encourage applications from members of groups who are under-represented in our workforce, including people with disabilities, women, and black, Asian, and minority ethnic communities.
We offer a competitive salary, 30 days annual leave per year, a generous pension scheme, and a range of benefits, including access to the University's sport and gym facilities, a 24-7 Employee Assistance Programme, and on-site nursery facilities.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that in submitting your application, Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University.
