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Assistant Manager of Student Records

2 months ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University

Durham University is a prestigious institution known for its commitment to educational excellence and a vibrant community.

We offer a diverse range of career opportunities that contribute to our success and impact both locally and nationally. Whether you are at the beginning, middle, or later stages of your career, we value the unique skills each individual brings to our community.

We invite you to explore the possibility of joining our dynamic University.


Position Overview

The Assistant Manager of Student Records plays a crucial role within the Student Records Team, overseeing essential processes related to student records throughout their academic journey, from enrollment to graduation.

This position collaborates with various central teams, academic departments, and colleges to ensure the accuracy and completeness of all student-related data.

Additionally, the role ensures compliance with university and external regulatory standards, including HESA and Office for Students.

You will work closely with the Student Records Manager and fellow assistant managers to provide this vital service.

The position will focus on one or more areas such as:

  • Undergraduate Programs
  • Postgraduate Programs
  • Flexible Learning Options
Department Overview

The Student Registry operates under the Student and Academic Services Directorate, providing professional administrative support to staff, students, and prospective students.

The Academic Registrar leads the department, reporting to the Pro-Vice Chancellor (Education).

The services offered by the Student and Academic Services Directorate include:

  • Academic Registrar's Office
  • Curriculum, Learning, and Assessment
  • Student Immigration and Funding
  • Student Recruitment and Admissions
  • Student Registry

Located in Durham City, the Student Registry focuses on delivering student-centered services and processes, including enrollment, registration, timetabling, examinations, data returns, and the issuance of academic documentation.

The Directorate follows a hybrid working model, allowing flexibility between remote and on-site work.

Benefits of Working at Durham

In addition to a competitive salary, employees enjoy a variety of benefits, including:

  • 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days per year.
  • Parking facilities, a cycle-to-work scheme, and discounts with local transportation providers.
  • Health and wellness support, including discounted gym memberships and a 24/7 Employee Assistance Programme.
  • On-site childcare facilities and access to holiday camps for children aged 5-16.
  • Generous family-friendly policies, including maternity and adoption leave.
  • Commitment to professional development with access to courses, apprenticeships, and career advancement opportunities.
  • Opportunities for staff volunteering to positively impact the local community.
  • Discounts available through our benefits portal for various retailers and attractions.
  • Generous pension schemes.
Commitment to Equality, Diversity, and Inclusion

Durham University is dedicated to fostering an inclusive environment where everyone can thrive. We strive to reflect the diversity of the global community in our workforce.

Our values and commitment to equality, diversity, and inclusion are integral to our strategy and operations.

We encourage applications from individuals who are underrepresented in our workforce, including those with disabilities and from diverse ethnic backgrounds.

If you have taken a career break, we welcome you to share relevant experiences in your application.

Application Requirements

When applying, please demonstrate your relevant skills and experiences that align with the requirements of this role.

Essential criteria include:

  • A degree or equivalent experience.
  • Expertise in developing and managing student record processes.
  • Experience in providing guidance to diverse stakeholders.
  • Proven ability to implement policies and manage teams.
  • Experience in handling challenging customer interactions.
Skills and Competencies

Successful candidates will possess:

  • Strong communication skills, both verbal and written.
  • The ability to build effective relationships internally and externally.
  • Advanced IT skills, particularly in data manipulation using Microsoft Excel and Access.
  • A commitment to ongoing professional development.
  • Strong organizational skills to manage annual student record activities.
  • Analytical and problem-solving abilities.
  • Effective time management skills, maintaining accuracy under pressure.
Desirable Qualifications

Experience in higher education and familiarity with management information systems, such as Banner, is advantageous.

How to Apply

To proceed to the assessment stage, candidates must address each essential criterion outlined in the person specification.

We prefer online applications and will keep you informed throughout the process.

Required submissions include:

  • A CV
  • A cover letter detailing how you meet the criteria in the Person Specification
Contact Information

For inquiries about the role, please reach out to the designated contact person.

Role Responsibilities

Service Delivery

  • Demonstrate a commitment to equality, diversity, and inclusion.
  • Ensure compliance with university procedures in service delivery.
  • Provide expert advice on student record data consistency.
  • Utilize problem-solving skills to address data issues.
  • Manage and monitor student record data to ensure compliance.
  • Enhance service delivery through feedback and suggestions.
  • Accurately collect and report data to senior management.
  • Implement changes to maintain data integrity.

Planning and Organization

  • Oversee operational activities of the Student Records Administrators.

Team Development

  • Supervise team members and address HR-related issues.
  • Provide training and guidance to new team members.
  • Contribute to performance reviews and identify development needs.

Communication and Liaison

  • Participate in meetings and committees to improve services.
  • Foster relationships with internal and external stakeholders.
  • Collaborate with academic departments to share best practices.
  • Perform any other reasonable duties as required.

Please note that your application will involve the processing of personal data, and we encourage you to review the relevant privacy statements.

All applicants must meet applicable immigration requirements.