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Student Experience and Inclusion Officer

2 months ago

London, Greater London, United Kingdom University College London Full time
Student Support and Enquiries Officer

UCL Student Support and Wellbeing Services (SSWS) is seeking a highly skilled and customer-focused individual to join our team as a Student Support and Enquiries Officer. As a key member of our team, you will provide comprehensive advice and guidance to students and the wider UCL community, supporting them through a range of service channels including in-person support, telephone calls, and online enquiries.

Key Responsibilities
  • Provide information, advice, and support to students and the wider UCL community
  • Support students via in-person support, telephone calls, and online enquiries
  • Work collaboratively with the Student Support and Enquiries Team to deliver exceptional customer service
  • Travel to UCL East on a regular basis to support students and the wider UCL community
Benefits
  • 41 days' holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
  • Additional 5 days' annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation scheme for certain posts
  • Enhanced maternity, paternity, and adoption pay
  • Employee assistance programme
Our Commitment to Equality, Diversity, and Inclusion

At UCL, we value diversity and inclusion and are committed to creating a workplace that reflects the diversity of our students and the wider community. We believe that diversity fosters creativity and innovation, and we are committed to ensuring that our community represents the diversity of the world's talent.