Administrative Assistant for Community Care

3 weeks ago

Clevedon, North Somerset, United Kingdom NHS Full time
About the Role

We are seeking an experienced and skilled Administrative Assistant to join our team at Sirona Care & Health. As an Administrative Assistant, you will provide comprehensive administrative support to our healthcare professionals, hospitals, GPs, service-users, their relatives and carers, and other stakeholders.

Your primary responsibilities will include answering telephone enquiries, maintaining accurate and up-to-date patient records, and data collated in our IT systems. You will also be required to work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers, and our Integrated Care Board (ICB).

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our service-users and their families. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this role.

Key Responsibilities
  • Provide administrative support to healthcare professionals, hospitals, GPs, service-users, their relatives and carers, and other stakeholders
  • Maintain accurate and up-to-date patient records and data collated in our IT systems
  • Answer telephone enquiries in a friendly and professional manner
  • Work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers, and our Integrated Care Board (ICB)
Requirements
  • Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
  • NVQ 3 Business and Administration or equivalent experience
  • Ability to take responsibility for tasks and to work autonomously if needed
  • Ability to manage time, work under pressure, and build efficient working practices
  • Experience of working in a demanding office environment and meeting deadlines
  • Trained in a range of systems /IT Clinical System and Microsoft Office
  • Proven ability to schedule staffing duties, preferably with experience of using an electronic rostering system
  • Able to handle sensitive and confidential issues and recognize the need for discretion and confidentiality
  • Previous acute or community care experience
  • Proven ability to work from home and maintain effective workload prioritization
  • Previous experience of Cloud-based telephony systems
  • Previous use of EMIS
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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