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Client Support Specialist
3 months ago
Client Support Specialist
Location: Edinburgh, EH1
Salary: £21,500-£23,000 per annum depending on experience
Contract: Full time, Permanent
Hours: 35 hours per week - between Monday to Friday hours between 8am and 6pm
Position Overview:
As a Client Support Specialist, you will play a crucial role in delivering outstanding service to our clients. Your primary responsibility will be to comprehend the needs and expectations of our clients, ensuring that their inquiries are addressed in a knowledgeable, efficient, and professional manner.
You will be part of a regulated financial services organization, assisting clients with inquiries related to their savings and pension accounts, both personal and corporate.
Key Responsibilities:
- Provide exceptional client service across various communication channels.
- Engage with clients clearly and respond effectively to their requests.
- Maintain accuracy and efficiency to meet quality standards and achieve SLAs/KPIs.
- Identify and implement process enhancements to boost efficiency and service quality.
- Adhere to legal requirements and comply with corporate policies and guidelines.
- Manage your workload to meet both personal and team objectives.
- Proactively seek opportunities to enhance process efficiency and client satisfaction.
Work Environment:
Edinburgh
Working Hours:
Monday to Friday, no weekend shifts, between 8am - 6pm
- Shifts will vary between 8am-4pm, 9am-5pm, and 10am-6pm, with all candidates required to be flexible to work all shifts on a rotational basis.
- Full time, 35 hours per week.
Candidate Profile:
- Prior experience in a client service role, preferably in an office or call-based environment; other customer service backgrounds will also be considered.
- A strong desire to learn and develop professionally.
- A genuine commitment to providing exceptional client service and fostering relationships with clients.
- Excellent verbal and written communication skills.
- Confidence in handling challenging or complex client interactions.
- Minimum qualifications of N5/GCSE in Maths and English.
- A positive, client-focused attitude.
- Proficiency in computer systems and a willingness to learn new technologies.
- Ability to perform under pressure and adapt to changing circumstances.
The Recruitment Co. is an equal opportunities employer and is dedicated to promoting diversity and inclusion within the workplace.
This position is advertised on behalf of The Recruitment Co., a sister company of Blue Arrow.
