Client Support Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Greenbean Full time
Job Description

We are seeking a highly organized and customer-focused individual to join our team as a Client Solutions Service Support. This role is based in Edinburgh and offers a competitive salary of £25,000, working 35 hours per week, between 08:30 am – 17:30 pm.

Why Work with Us?

  • Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
  • Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
  • Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

The Role

As a Client Solutions Service Support, you will play a key part in delivering exceptional customer service and ensuring company standards are met. You will manage various queries through different channels, aiming to provide the best outcomes for clients. You will be joining an energetic and collaborative team, where learning and developing are key.

What We're Looking For

To excel in this role, you will have organisational skills with the ability to manage your own time effectively, being a part of this team you will feel empowered in a collaborative culture. You should have the ability to use initiative to deliver exceptional service leading to business improvements. You should take accountability if there are any issues, ensuring things are seen through to the end.



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