Customer Success Onboarding Lead

3 months ago

London, Greater London, United Kingdom Deel Full time

Become Part of Deel's Global Team

At Deel, we are committed to empowering businesses to recruit talent across the globe, transcending geographical barriers and connecting organizations with outstanding candidates. We are in search of a Customer Success Onboarding Lead to join our team and assist new strategic clients on the Deel platform. If you possess a background in Customer Success roles, have a keen eye for detail, and excel in a dynamic environment, we would love to hear from you.

Key Responsibilities:

  • Guide new clients through the onboarding and implementation process on the Deel platform
  • Develop expertise in the platform to offer insightful support to clients
  • Work collaboratively with internal teams to guarantee a smooth customer journey
  • Enhance onboarding processes through continuous improvements

Required Qualifications:

  • 2-5 years of experience in Customer Onboarding or Customer Success within a B2B SaaS environment
  • Capability to create effective onboarding strategies and timelines
  • Customer-centric with a proven ability to foster relationships
  • Collaborative team member who thrives in a diverse setting
  • Exceptional communication abilities
  • Located in the EMEA region

Preferred Qualifications:

  • Experience working with international clients and remote teams
  • Previous experience in a high-growth startup or scale-up environment
  • Familiarity with Fintech or HRtech sectors
  • Proficiency in English, with Spanish and/or Portuguese as a plus

What We Offer:

At Deel, we provide competitive compensation, stock options, and benefits tailored to your role and location. Enjoy the flexibility of remote work and inclusive total rewards programs that celebrate diversity. Join us in redefining the future of global recruitment.

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