Client Relationship Manager

12 hours ago

Leiston, Suffolk, United Kingdom Dalkia UK Full time
Job Title: Client Relationship Director

We are seeking a highly skilled Client Relationship Director to join our team at Dalkia UK. As a key member of our site management team, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Develop and implement strategies to improve client satisfaction and retention
  • Collaborate with internal teams to ensure seamless delivery of services to clients
  • Conduct regular audits to ensure data accuracy and integrity
  • Prepare and present performance reports to management
  • Assist in the development of policies and procedures related to client interfaces
  • Coordinate with move labour, Space Planner, and Facilities operations Manager
  • Provide operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
  • Support one-off relocations and office set-ups for client new hires and terminations
Requirements:
  • Significant experience in interface management or a similar role
  • Experience with interface documentation and training
  • Knowledge of industry standards and best practices in interface management
  • Ability to manage multiple projects simultaneously
  • Ability to stay up-to-date with the latest advancements
  • T. skills in Microsoft office 365 package suit
  • Ability to work well without supervision
  • Clean Driving License
What We Offer:
  • 25 days holiday plus Bank Holidays
  • Car allowance
  • Life Assurance
  • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
  • Access to wellbeing programmes
  • Employee recognition programmes which reward exceptional achievements
  • Employee Referral bonus with generous bonuses for 'referring a friend'
  • The opportunity to use one working day per year volunteering to help the local community
  • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
  • Full induction and training
  • Access to our extensive career portal with career planner tool and online learning

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