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Client Relationship Manager

2 months ago

Leiston, Suffolk, United Kingdom Dalkia UK Full time
Job Title: Client Relationship Director

We are seeking a highly skilled Client Relationship Director to join our team at Dalkia UK. As a key member of our site management team, you will be responsible for ensuring that our facilities provide a safe and secure environment for our clients' staff to concentrate on their business activities.

Key Responsibilities:
  • Collaborate with client teams to review internal new and existing buildings on our Sizewell C estate.
  • Act as an interface between Dalkia UK and our clients, ensuring effective communication and collaboration.
  • Oversee the implementation and maintenance of client interfaces, monitoring performance and implementing improvements as needed.
  • Conduct regular audits to ensure data accuracy and integrity, and prepare and present performance reports to management.
  • Assist in the development of interface-related policies and procedures, and coordinate with move labour, Space Planner, and the Facilities operations Manager.
  • Provide operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures.
  • Support one-off relocations and office set-ups for client new hires and terminations.
Requirements:
  • Significant experience in interface management or a similar role.
  • Experience with interface documentation and training.
  • Knowledge of industry standards and best practices in interface management.
  • Ability to manage multiple projects simultaneously and stay up-to-date with the latest advancements.
  • Proficiency in Microsoft Office 365 package suite.
  • Ability to work well without supervision and hold a clean driving license.
What We Offer:
  • 25 days holiday plus Bank Holidays.
  • Car allowance.
  • Life Assurance.
  • Flexible Benefits Scheme.
  • Access to wellbeing programmes.
  • Employee recognition programmes.
  • Employee Referral bonus.
  • The opportunity to use one working day per year volunteering to help the local community.
  • Employee Assistance Programme.
  • Full induction and training.
  • Access to our extensive career portal with career planner tool and online learning.