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Client Relationship Manager

2 months ago

Leiston, Suffolk, United Kingdom Dalkia UK Full time
Job Title: Client Relationship Director

We are seeking a highly skilled Client Relationship Director to join our team at Dalkia UK. As a key member of our site management team, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Develop and implement effective client interface strategies to ensure seamless communication and collaboration with clients.
  • Monitor and analyze client feedback to identify areas for improvement and implement changes as needed.
  • Collaborate with internal stakeholders to ensure that client needs are met and exceeded.
  • Provide exceptional customer service and support to clients, responding to their queries and concerns in a timely and professional manner.
  • Conduct regular site visits to ensure that client facilities are safe, secure, and meet their needs.
  • Work closely with the facilities operations team to ensure that client facilities are maintained to the highest standards.
  • Develop and maintain relationships with key stakeholders, including clients, suppliers, and internal teams.
  • Provide regular reporting and updates to management on client relationships and interface performance.
Requirements:
  • Significant experience in client relationship management or a similar role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proven ability to analyze data and identify areas for improvement.
  • Ability to work independently and as part of a team, with a strong focus on customer service.
  • Knowledge of industry standards and best practices in client relationship management.
  • Ability to stay up-to-date with the latest advancements in client relationship management.
  • Proficiency in Microsoft Office 365 package suite.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.