Food and Beverage Server

3 weeks ago


Hayes, United Kingdom Sheraton Skyline Hotel London Heathrow Full time

Position Overview: This role is situated at the Sheraton Skyline Hotel, ideal for a sociable and dynamic individual eager to contribute to the Food and Beverage (F&B) sector, ensuring exceptional service and guest satisfaction daily.

Key Responsibilities:

  • Prepare food and beverage service areas as instructed by Shift Leaders/Supervisors, aligning with anticipated business volumes.
  • Execute operational tasks as assigned by senior management within the F&B departments.
  • Deliver a service experience that surpasses customer expectations, as evaluated through Guest Satisfaction Surveys and company standards.
  • Recognize the significance of teamwork to uphold high customer service standards and maintain operational consistency across all F&B divisions.
  • Continuously enhance product knowledge to maximize guest satisfaction and profitability, promoting all hotel facilities and offerings.
  • Adopt a proactive stance towards sales initiatives, promotions, and operational controls to meet financial objectives.
  • Adhere to all operational systems and procedures to ensure precise accountability.
  • Ensure compliance with cash and key security protocols in accordance with hotel policies.
  • Engage in manual handling tasks, work with cleaning agents, and manage extended periods of standing or walking.
  • Comply with local Health and Safety regulations to maintain a clean and safe working environment for all staff.
  • Stay informed about departmental goals and targets, committing to enhancing departmental profitability.
  • Foster teamwork by delivering top-notch service to internal stakeholders.
  • Encourage and support fellow associates to enhance job satisfaction, as reflected in the Company Engagement Survey.

AMRT1_UKCT



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