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Food and Beverage Server

2 months ago

Hayes, United Kingdom Sheraton Skyline Hotel London Heathrow Full time

Position Overview: This role is situated within the Sheraton Skyline Hotel London Heathrow, designed for a vibrant and enthusiastic individual eager to excel in the Food and Beverage (F&B) sector, ensuring outstanding service and guest satisfaction on a daily basis.

Key Responsibilities:

  • Prepare food and beverage service areas as instructed by Shift Leaders/Supervisors, aligning with anticipated business volumes.
  • Execute operational tasks assigned by senior staff effectively.
  • Deliver exceptional service that surpasses customer expectations, as evaluated by Guest Satisfaction Surveys and outlined in Company brand standards.
  • Recognize the significance of teamwork to uphold high customer service standards and maintain consistency across all F&B departments.
  • Continuously enhance product knowledge to maximize guest satisfaction and profitability, promoting all hotel facilities and offerings.
  • Adopt a proactive stance in developing and implementing sales initiatives, promotions, and operational controls to meet financial objectives.
  • Adhere to all operational systems and procedures to ensure precise accountability.
  • Ensure compliance with cash and key security protocols as per hotel policy.
  • Engage in manual handling tasks, manage exposure to cleaning agents, and endure extended periods of standing and/or walking.
  • Comply with local Health and Safety regulations to maintain a clean and safe work environment for all staff.
  • Stay informed about departmental goals and targets, committing to enhancing departmental profitability.
  • Foster teamwork by delivering the highest quality service to internal customers.
  • Encourage and support fellow associates to maintain and improve job satisfaction, as measured by Company Engagement Surveys.

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