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Food and Beverage Service Associate

2 months ago

Hayes, United Kingdom Sheraton Skyline Hotel London Heathrow Full time
Job Summary

We are seeking a highly motivated and energetic individual to join our Food and Beverage team at the Sheraton Skyline Hotel London Heathrow. As a Food and Beverage Service Associate, you will be responsible for delivering exceptional service to our guests and ensuring that every interaction is a memorable one.

Key Responsibilities
  • Food and Beverage Service Preparation: Ensure that food and beverage service preparation levels are prepared as directed by Shift Leaders/Supervisors, taking into account forecast business levels.
  • Operational Tasks: Effectively carry out operational tasks delegated by higher levels of the operational structure, ensuring seamless execution of daily tasks.
  • Quality Service Delivery: Deliver a quality service that exceeds customer service standards, as measured by Guest Satisfaction Surveys and reports, and adheres to Company core Brand Standard manuals.
  • Teamwork and Collaboration: Understand the importance of teamwork in providing high standards of customer service and maintaining operational consistency throughout all F&B departments.
  • Product Knowledge: Maintain and continually develop product knowledge to ensure maximization of guest satisfaction and profit, actively promoting hotel facilities and products.
  • Sales and Promotions: Take a proactive approach to the development and actioning of sales, promotions, and departmental operational controls to achieve required financial goals.
  • Operational Systems and Procedures: Uphold all departmental operational systems and procedures to maintain accurate accountability and ensure a clean and safe work environment.
  • Cash and Key Security: Carry responsibility for ensuring that all cash and key security procedures are adhered to at all times, as per hotel policy.
  • Physical Demands: Role includes manual handling activities, exposure to cleaning chemicals, and prolonged periods of standing and/or walking.
  • Health and Safety: Apply legal and local Health and Safety regulations to maintain a clean and safe work environment for all associates.
  • Departmental Goals and Targets: Be aware of departmental goals and targets and be committed to increasing departmental profits.
  • Team Motivation: Effectively promote teamwork by providing the highest quality service to internal customers and motivate and support other associates to ensure job satisfaction is maintained and constantly improved.

What We Offer

As a Food and Beverage Service Associate at the Sheraton Skyline Hotel London Heathrow, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional service to our guests and contributing to the success of our hotel.