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Guest Service Associate

7 months ago

Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel is like no other Courtyard by Marriot, featuring 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants - including two with rooftop dining that offers breathtaking views of the London Heathrow airport runway. We are excited to continue growing as a team, and we believe that this is an excellent opportunity for individuals who are eager to pursue their passions and achieve their full potential.

The Guest Service Associate holds the primary responsibility of managing all day-to-day activities related to the guest experience, from the initial check-in to check-out and everything in between. As a Guest Service Associate, you will be available at the front desk to provide information on various sources, process guest requests, and communicate with guests on Marriott's Guest Experience Platform. Your role also involves coordinating with other departments to ensure a seamless transition and delivery of guest requests.

To be successful in this role, you should have
- A passion for customer service
- The ability to work under pressure in a fasted environment
- Excellent communication & English language skills

it is desirable if you have previously worked in a similar position, although not essential.

Pay: £23,796.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person