Guest Experience Supervisor/front Office Supervisor

7 months ago

Hayes, United Kingdom Marriott International, Inc Full time

**Job Number** 24033902

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Office Supervisor

    7 months ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    We are part of one of the worlds leading Global hotel companies, Marriott International. With over 8000 properties world wide, the promotion and development opportunities within the company are immense. **The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.** - The following are specific responsibilities and contributions...

  • Guest Experience Supervisor

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24106468 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Front of House Supervisor

    3 days ago

    Hayes, United Kingdom Beefeater Full time

    WHITBREAD is the UK’s leading hospitality business, and we are HIRING NOW NEAR YOU! With GREAT rates of pay and fantastic benefits, click View Job and APPLY NOW! **Front of House Supervisor** **RESTAURANT NAME: The Grapes Beefeater** **LOCATION: Hayes (UB4 0HF)** **HOURS: 30 hours a week** **SALARY: Up to £11.50 an hour T&C's apply** *** **At...

  • Front Office Supervisor

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23202961 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Hotel Cleanliness Supervisor/office Coordinator

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24030091 **Job Category** Housekeeping & Laundry **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

  • Reception Supervisor

    7 months ago

    Hayes, United Kingdom Shakespeare Health Centre Full time

    **Job Title**:Reception Manager** **Job Location**:Shakespeare Health Centre** **Responsible to**:Practice Manager** **Hours of work**:As agreed** **Salary**: 24,375.00 p.a **SUMMARY** The Reception Supervisor will report to the Practice Manager and is responsible for the smooth daily running of the surgery. The Reception Supervisor will have line...

  • Foh Supervisor

    7 months ago

    Hayes, United Kingdom Afrikana Hayes Full time

    We’re looking for a Supervisor to join our Afrikana family.. **Afrikana** We believe in going that extra mile from the start to finish making sure you love **WORKING WITH US.** Everyone wants to grow and progress in their careers & there is always progression with us. We want you to develop into your next role with us. **What we offer** - Competitive...

  • Foh Supervisor

    7 months ago

    Hayes, United Kingdom Afrikana Hayes Full time

    We’re looking for a Supervisor to join our Afrikana family.. **Afrikana** We believe in going that extra mile from the start to finish making sure you love **WORKING WITH US.** Everyone wants to grow and progress in their careers & there is always progression with us. We want you to develop into your next role with us. **What we offer** - Competitive...

  • Front Office Associate

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23158416 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London Heathrow Marriott Hotel is currently recruiting for a...

  • Guest Experience Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24025410 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Retail Supervisor

    7 months ago

    Hayes, United Kingdom Screwfix Full time

    Overview You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life...

  • Conference & Banqueting Supervisor

    7 months ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    We are part of one of the worlds leading Global hotel companies, Marriott International. With over 8000 properties world wide, the promotion and development opportunities within the company are immense. **The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.** When you join the Sheraton family, you become a member of its...

  • Conference & Banqueting Supervisor

    7 months ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    We are part of one of the worlds leading Global hotel companies, Marriott International. With over 8000 properties world wide, the promotion and development opportunities within the company are immense. **The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.** When you join the Sheraton family, you become a member of its...

  • Branch Supervisor

    6 months ago

    Hayes, United Kingdom Eurocell Full time

    ROLE: Trade Branch SupervisorHOURS: 44 per Week - Permanent RoleSALARY: £30,693 basic salary per yearBONUS/OTE: Realistic total earning potential of up to £35,493 per yearBENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff DiscountBASE: On Site Eurocell are a stock market listed Plc and the market leader for uPVC products...

  • Maintenance Operations Supervisor

    2 weeks ago

    Hayes, Greater London, United Kingdom AccorHotel Full time

    As a Maintenance Operations Supervisor, you will play a key role in maintaining the hotel's facilities and equipment, ensuring a safe and functional environment for our guests.We are looking for a highly organized and skilled individual who can manage maintenance projects from start to finish, working closely with the Maintenance Manager and other team...

  • Section Supervisor

    2 days ago

    Hayes, United Kingdom Talentspa Full time

    **Section Supervisor** Our client is currently looking for a Section Supervisor to join their busy team in Hayes! **Salary**: £28000p.a. depending on experience **Section Supervisor Duties**: - To provide overall effective supervisory management ensuring that all aspects from goods intake, production to final dispatch and logistics are carried out...

  • Food and Beverage Supervisor

    7 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow Airport Full time

    Courtyard by Marriott, London Heathrow Managed by Legacy Hotels and Resorts has 244 bedrooms, 10 meeting and events spaces, & 3 bars/restaurants. We are excited that due to expansion of our food and beverage offering, we are recruiting for three exemplary and passionate supervisors to work in conjunction with the wider Food and Beverage management team. You...

  • Night Reception Supervisor

    1 day ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    We are part of one of the world’s leading Global hotel companies, Marriott International. With over 8000 properties worldwide, the promotion and development opportunities within the company are immense. **The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.** If you want to come to work each day with a smile on your...

  • Fabrication Engineering Supervisor

    2 weeks ago

    Hayes, Greater London, United Kingdom Rise Technical Recruitment Full time

    We are looking for a highly skilled Fabrication Supervisor to lead our fabrication team in Hayes, Middlesex. As a Fabrication Supervisor, you will be responsible for overseeing all aspects of sheet metal production, including fabrication engineering and supply chain management.Our ideal candidate will have experience as a Team Leader/Supervisor, with...

  • Front Office Associate

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23148496 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...