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Food and Beverage Server

2 months ago

Hayes, United Kingdom Sheraton Skyline Hotel London Heathrow Full time

Position Overview: This role is designed for a vibrant and sociable individual who thrives in a fast-paced environment, contributing to the success of the Food and Beverage operations at the Sheraton Skyline Hotel London Heathrow. The ideal candidate will ensure exceptional service and guest satisfaction on a daily basis.

Key Responsibilities:

  • Service Preparation: Ensure that food and beverage service preparations are completed as directed by Supervisors, aligning with anticipated business levels.
  • Operational Tasks: Execute operational duties assigned by higher management to maintain efficiency.
  • Quality Service Delivery: Provide a level of service that surpasses customer expectations, as evaluated through Guest Satisfaction Surveys.
  • Team Collaboration: Recognize the significance of teamwork in delivering outstanding customer service and ensuring consistency across all Food and Beverage departments.
  • Product Knowledge: Continuously enhance product knowledge to maximize guest satisfaction and profitability, while promoting hotel facilities and offerings.
  • Sales Initiatives: Take a proactive stance in developing and implementing sales strategies and operational controls to meet financial objectives.
  • Operational Compliance: Uphold departmental systems and procedures to ensure accurate accountability.
  • Security Protocols: Adhere to cash and key security procedures as per hotel policy.
  • Physical Requirements: Role involves manual handling, exposure to cleaning agents, and extended periods of standing or walking.
  • Health and Safety: Comply with local Health and Safety regulations to maintain a clean and safe working environment.
  • Departmental Goals: Stay informed about departmental objectives and strive to enhance profitability.
  • Internal Customer Service: Promote teamwork by delivering high-quality service to colleagues.
  • Associate Support: Encourage and assist fellow associates to foster job satisfaction and continuous improvement.

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