Service Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom FleetPride Full time

FleetPride is a leading distributor of heavy-duty truck and trailer parts in the U.S. with a team of skilled professionals.

The Service Coordinator communicates estimates, scheduling, and work details to customers, requiring a strong mechanical understanding of trucks and trailers. This role involves communicating the work performed in a knowledgeable and detailed manner, providing administrative support, and preparing reports.

Duties & Responsibilities

  • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.
  • Support Service Manager and Technicians with daily needs.
  • Prepare invoices, open repair orders, reports, memos, letters, financial statements, and other documents.
  • Determine the status of the customer account and any payment needs prior to scheduling the work.
  • Answer telephones, direct calls, and take messages.
  • Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
  • Maintain and update filing, inventory, mailing, and database systems.
  • Estimate, schedule, and invoice repairs in a knowledgeable manner.
  • Coordinate road call requirements, follow up to ensure work is performed in a timely manner, control cost, issue purchase orders, and make all required arrangements to facilitate the road call.
  • Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Responsible for cash drawer/petty cash.
  • Maintain a clean and organized office area.

Education & Training

  • High school diploma

Knowledge & Experience

  • This requires a firm mechanical understanding of trucks and trailers.
  • Average PC skills are required.
  • G-Suite, Excel, Word preferred.

Skills & Abilities

  • The ability to communicate the work performed in a knowledgeable and detailed manner.
  • Strong written and verbal communication.
  • Proven customer service.
  • Ability to sell FleetPride products and services.

Working Conditions

Work Environment

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust, and vehicle noise.

FleetPride is a leader in the industry comprised of retail, service, distribution, and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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