Technical Specialist
3 days ago
We are seeking a highly skilled Technical Specialist to join our team at Hastings Direct. As a key member of our operational leadership team, you will play a critical role in driving business growth and improvement through data-driven insights and technical development.
Key Responsibilities- Collaborate with the operational leadership team to review and monitor outcomes/KPIs, utilizing data to inform strategic decisions and drive improvement through technical development.
- Identify technical needs and themes for individual colleagues, creating and delivering tailored technical development programs to support their growth and success.
- Serve as a referral and escalation point for colleagues and suppliers with technical queries, providing expert guidance and support to ensure seamless resolution.
- Support the technical lead in cultivating the right capability for their functions, including the delivery of new colleague training and developing individuals through the competency framework.
- Work collaboratively with team leaders to build technical capability across teams and support the development of a technical strategy for their functions.
- Utilize data gathered through audits, team leader coaching, and control reports to identify systemic and thematic development requirements, creating and implementing solutions to drive business improvement.
- Manage a high-value and complex personal caseload, ensuring timely and cost-effective resolution of technical queries and issues.
- Stay up-to-date with market developments that may impact our subrogated recovery performance, providing technical input to support the development of strategies to mitigate risks.
- Strong problem-solving skills and effective communication with all stakeholders.
- Comfortable working in fast-paced environments and demonstrates a proactive work style.
- Detail-oriented and systematic in managing workload.
- Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage.
- Embraces learning and self-development with a high level of self-awareness and drive.
- Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.
As a Technical Specialist at Hastings Direct, you will be part of a dynamic team that values innovation, collaboration, and continuous learning. We offer a competitive salary, flexible working arrangements, and a comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, and pension contribution match.
We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
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