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Technical Specialist

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Description

About the Role

We are seeking a highly skilled Technical Specialist to join our team at Hastings Direct. As a Technical Specialist, you will play a critical role in driving business growth and improving operational efficiency through data-driven insights and technical expertise.

Key Responsibilities

  • Collaborate with operational leadership to review and monitor key performance indicators (KPIs) and develop data-driven solutions to drive improvement.
  • Identify technical needs and develop training programs to enhance colleague capabilities.
  • Provide technical support and guidance to colleagues and suppliers on technical queries.
  • Work with the technical lead to develop a technical strategy and cultivate the right capabilities for the business.
  • Utilize data and analytics to identify systemic development requirements and create solutions to drive business growth.
  • Manage a high-value and complex personal caseload and ensure timely and cost-effective resolution.
  • Stay up-to-date with market developments and provide technical input to support the development of strategies to mitigate risks.

Requirements

  • Strong problem-solving skills and effective communication with all stakeholders.
  • Strategic thinking and ability to set a vision for gaining and maintaining competitive advantage.
  • Outcome-focused with a results-oriented approach and ability to drive decision-making to achieve ambitious goals.

What We Offer

As a Technical Specialist at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment with a talented team of professionals. We offer a competitive salary, flexible working arrangements, and a comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, and pension contribution match.

Our 4Cs Principles

We believe in creating a culture that supports our colleagues and customers, and we are committed to delivering good outcomes for every customer. We treat customers fairly, respectfully, and with their best interests at heart.

Equal Opportunities Employer

Hastings Direct is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.