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Client Support Analyst

2 months ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

At Frasers Group, we are transforming the retail landscape. Through innovative digital solutions and exceptional in-store experiences, we are delivering the finest sports, premium, and luxury brands to consumers worldwide. As a frontrunner in the sector, we are enhancing the retail journey for our customers through our portfolio of renowned brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why consider a career with us?

Our mission – we are crafting the most esteemed and captivating brand ecosystem globally.

Our purpose – we are enriching the lives of many by providing access to the finest brands and experiences available.

At Frasers Group, we embrace challenges and take bold steps. Our team members are innovative thinkers who are motivated to step beyond their comfort zones to redefine the future of retail. The opportunity for career advancement is substantial, and the experience is unparalleled. To maximize this potential, you should embody our core principles:

  • Think without limits - Act swiftly, boldly, and collaborate with your team.
  • Own it and back yourself - Take responsibility for the fundamentals, your role, and the outcomes.
  • Be relevant - Stay pertinent to our people, partners, and the environment.

Are you prepared to join the Fearless?

This position is integral to our Customer Service division, concentrating on the development, analysis, and creation of models/tools utilized by the organization.

It is essential that the candidate possesses an analytical mindset, excellent communication skills, and the ability to adapt to dynamic and fast-paced business environments.

In this role, you will collaborate with various internal stakeholders. You will support teams engaged in diverse projects and provide assistance across multiple areas of our organization. Your responsibilities will include:

  • Data analysis and manipulation
  • Enhancing business processes
  • Creating data analytics and strategies to improve efficiency and quality
  • Maintaining PowerBi dashboards and insights
  • Identifying trends in data proactively and recommending operational enhancements
  • Supporting infrastructure and controls
  • Management reporting and insights
  • Business Intelligence
  • A degree or equivalent education in statistics or computer science is advantageous
  • Strong problem-solving capabilities
  • A commercial mindset
  • Ability to communicate effectively with a diverse range of stakeholders with varying levels of technical knowledge
  • Exceptional numerical and analytical skills with meticulous attention to detail
  • Ability to analyze large and complex datasets
  • Advanced knowledge of Microsoft Excel
  • Familiarity with PowerBi
  • Understanding of SQL
  • Knowledge of VBA is beneficial
  • Any programming experience is a plus
  • Experience with Business Intelligence tools (e.g., Tableau, Looker) is desirable

Additional Information

Alongside your benefits package, we offer a variety of perks for our team members:

Recognition and Opportunities

Frasers Champion - Our employees are the core of our business, and we ensure that individuals are acknowledged every month for their dedication. The Frasers Champion program allows peers to nominate colleagues, with eight winners receiving double their pay for a month where they have exemplified our core values.

Fearless 1000 – We aim for our share price to reach a specific target. If achieved for a set number of consecutive trading days, all colleagues will receive a bonus. The top 1000 performers will be recognized with significant bonuses, nominated by senior leaders for their exceptional contributions.

Frasers Festival – A unique event celebrating our Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers from leading brands, evening entertainment, and more.

CEO Sessions – Quarterly, we offer select employees the chance to attend sessions led by our CEO and leadership team, providing opportunities to connect, network, and discuss various topics.

Retail Reconnect – To build a respected brand ecosystem, all employees must understand our business and customers. Each financial year, Head Office employees will gain insights by spending time in our stores or warehouses, learning how their work impacts frontline teams.

Employee Wellbeing

Frasers Fit – Our fitness initiative aims to promote the health and wellness of our workforce. We provide free gym classes and discounted memberships, along with a wellbeing program that supports colleagues' physical, financial, and mental health.

Retail Trust – Recognizing the importance of mental wellness, all employees have free access to support from the Retail Trust charity, including a 24-hour wellbeing helpline and counseling services.

What's next?

Our Recruitment Team will review applications, and all candidates will receive feedback. Shortlisted applicants may be asked to confirm key details before being scheduled for an initial interview focused on behavioral alignment with our Culture and Values. Successful candidates can expect two additional interview stages with the Hiring Manager and team, which will be more technically oriented and may include a presentation or task to demonstrate skills.