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Customer Experience Manager
2 months ago
HFG Insurance Recruitment is seeking a highly skilled Customer Outcomes Manager to join our team. As a key member of our organization, you will be responsible for leading consumer duty and ensuring compliance across the business.
Key Responsibilities- Lead consumer duty initiatives and ensure compliance across products, services, pricing, and value.
- Chair the Customer Committee to drive strategic decision-making.
- Provide oversight and guidance to ensure consumer-centric practices.
As a Customer Outcomes Manager, you will work from our office in Essex for 2-3 days a week and remotely from home for the remaining days. This flexible work arrangement allows you to maintain a healthy work-life balance while contributing to our organization's success.
