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Customer Experience Specialist
1 month ago
The key to our success lies in our Retail Advisors. As a Customer Experience Specialist, you will be part of a team that excels at making our stores look great, delivering an exceptional customer experience, and supporting each other to learn new skills and develop your career.
You will be working 38 hours per week, and we will need you to be fully flexible on shift patterns so that our store managers can ensure our customers have the support they need.
You will get started in the role by attending our fantastic induction programme, where we will tell you all about our LEAP framework – this is the training that means our customers tell their friends about the great experience they had in store.
We are Virgin Media O2, the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies too. We are diverse, high-performing teams, packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
We are an equal opportunities employer and work hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must-haves for this role include:
- Our customers will remember you by name because you excel at building relationships.
- A friendly, approachable person with strong communication and listening skills.
- You are a true team player when it comes to hitting targets – and making sure the store looks ship shape.
The other stuff we are looking for includes:
- Experience in Retail/Customer Service.
- An understanding of VMO2's products and services.
- Willingness to work additional hours.
- The ability to change and adapt to the business needs.
As a Customer Experience Specialist, you will enjoy:
- £11.81 per hour.
- Superb accreditation programme with the ability to earn over twelve pounds per hour.
- 23 days holiday allowance + an additional day to celebrate your birthday.
- Fantastic induction programme.
- Learning and Development support.
- Flexible benefits to suit you.
- O2 Refresh Staff Deals for your mobile, tablet, and connected smart watch.
- Discounted Virgin Media bundles.
- Friends & Family deals across both O2 and Virgin Media.
- Buy or sell up to 5 days holiday.
- Exclusive discounts through My Extras – including fashion, gym memberships, travel, and 100s more.
