Director of Customer Experience and Operations

5 days ago

East Liverpool, Ohio, United Kingdom Penna Executive Search Full time
About the Role

We are seeking a highly experienced and strategic leader to oversee our customer-focused service areas, operational support areas, and physical assets. As Director of Customer Experience and Operations, you will bring commercial acumen to drive revenues and a wealth of experience in delivering safe and efficient operations along with top-class customer experiences.

Key Responsibilities
  • Provide strategic leadership across customer-focused service areas, operational support areas, and physical assets.
  • Drive revenues through commercial acumen and business development.
  • Deliver safe and efficient operations, ensuring high-quality customer experiences.
  • Support the Executive Director – Place in delivering excellence in customer and operational functions.
  • Align quality, performance, and efficiency with economic, environmental, and social impact goals.
About Us

We are a leading organization in the field of customer experience and operations, with a strong focus on innovation and excellence. Our team is dedicated to delivering world-class services and experiences to our customers, and we are seeking a talented individual to join our team.

As a key member of our leadership team, you will have the opportunity to make a significant impact on our organization and contribute to our mission of delivering exceptional customer experiences.

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