Customer Service Representative

2 weeks ago


Fleetwood, Lancashire, United Kingdom NHS Business Services Authority Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  • Resolve customer complaints and issues in a fair and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough understanding of our products and services, as well as relevant policies and procedures.
  • Provide coaching and guidance to colleagues to ensure consistent delivery of excellent customer service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading organization in the healthcare sector, making a real difference to people's lives.


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