Events Sales Coordinator

4 weeks ago

City of London, United Kingdom Leonardo Royal Hotel St Paul's Full time

Be Yourself - Be Leonardo

At Leonardo Royal Hotel St Paul's, we are seeking a dedicated Cluster Meeting & Events Sales Co-ordinator to enhance our exceptional team in the Meetings and Events sector. We value enthusiastic, genuine, and friendly individuals who thrive in the hospitality industry and are committed to delivering outstanding service to our guests, ensuring they have a memorable experience.

As a Cluster Meeting & Events Sales Co-ordinator, your responsibilities will include:

Key Responsibilities:

  • Overseeing all facets of the Meeting & Events department.
  • Maximizing profitability through effective cost management and supplier negotiations.
  • Upholding consistent service standards to guarantee guest satisfaction while fostering a work environment aligned with our organizational values.

Essential Qualities:

  • Self-motivated and confident in guest relations.
  • Ability to prioritize tasks and delegate effectively while providing training and support.
  • Courteous demeanor with a focus on delivering high service standards.
  • Detail-oriented and standards-driven.
  • Capable of multitasking in a dynamic environment.

Daily Duties:

  • Manage all inquiries related to meetings and events through various communication channels.
  • Update and maintain accurate information in the system, generating reports to assess progress and opportunities.
  • Ensure timely distribution of function sheets to relevant departments, with attention to detail.
  • Handle daily conference billing and address any queries regarding charges.
  • Process brochure requests and ensure all client information is dispatched promptly.
  • Maintain organized files for confirmations and relevant documentation.
  • Participate in weekly revenue and operations meetings, ensuring all figures are current.
  • Identify and pursue new sales leads, collaborating with the Sales Manager.
  • Address complaints efficiently to ensure guest satisfaction.
  • Lead site inspections professionally.
  • Familiarize yourself with sister hotels for potential cross-selling opportunities.
  • Implement the company's customer relations policy and communicate hotel services effectively.
  • Maintain high standards of personal presentation.
  • Engage in training and personal development activities aimed at enhancing performance.
  • Adhere to departmental standard operating procedures.
  • Ensure a tidy and safe work environment, reporting any hazards or incidents to management.

Why Choose Us: Join us for practical training, development, and career progression within a dynamic and rapidly growing organization. If you aspire to build a career in hospitality, we offer excellent programs to support your journey towards a successful future.

Benefits of Working with Us:

  • Diverse and engaging work environment - no two days are alike.
  • Flexible working hours to promote a healthy work-life balance.
  • Collaborate with friendly colleagues in a positive culture with high employee satisfaction.
  • Celebrate special occasions with birthday cards and recognition.
  • Opportunities for career development across multiple locations.
  • Smart uniform provided.
  • Complimentary meals during shifts.
  • Participate in monthly engagement activities for team bonding.
  • Annual charity event to support our communities.
  • Access to numerous training courses for continuous learning.
  • Employee of the month recognition with bonuses.
  • Earn points through Leo Points for rewards.
  • Enjoy discounted stays at our hotels for you and your friends and family.
  • 28 days of holiday entitlement, increasing with service.
  • Comprehensive benefits package including pension scheme and wellbeing support.

AMRT1_UKCT

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