Change Management Programme Lead

4 weeks ago

Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Position Overview

The role of Change Management Programme Lead is pivotal in enhancing the intricate discharge procedures within the organization. The selected individual will facilitate internal process enhancements and act as a liaison for improvements involving system partners, supported collaboratively by the organization and associated programs. The Strategy & Transformation Team operates within the Corporate Division, under the guidance of the Deputy Chief Strategy and Transformation Officer.

The Strategy & Transformation team is in the process of establishing a long-term framework that integrates Strategy and Continuous Improvement. This team provides extensive support and assurance for significant improvement initiatives across the organization. While the Clinical Divisions hold the primary responsibility for these initiatives, the Strategy & Transformation team is dedicated to fostering and expediting improvements, enabling change processes, and pursuing continuous enhancement to meet these objectives.

The ideal candidate will exhibit strong programme and project management capabilities, with a proven track record of successful improvement outcomes, preferably within a healthcare environment. Familiarity with contemporary project management methodologies, benchmarking practices, and the application of best practices from the NHS and other sectors is essential.

Key Responsibilities

The successful candidate will be tasked with cultivating and embedding a culture of continuous improvement within the teams they support, exemplifying best practices through their leadership. Essential relationships will need to be established with operational management and workstream leaders within clinical divisions to ensure the seamless delivery of programmes that meet high standards, with clear objectives and tangible benefits.

The primary goals and objectives include:

  • Overseeing the operational processes for the organization and its system partners.
  • Implementing improvement strategies to minimize lost capacity.
  • Collaborating with information services to develop a discharge dashboard for accurate reporting and analysis of complex pathways and associated lengths of stay, including benefits realization from improvement initiatives.
  • Reporting progress and improvement metrics to the relevant programme board.
  • Streamlining and enhancing the current complex discharge processes, engaging with improvement colleagues and stakeholders.
  • Evaluating the operability of existing systems and collaborating with technical teams to map processes, potentially involving necessary adjustments to maintain functionality.
  • Supporting the implementation of digital solutions, working closely with technical colleagues and providing training to discharge teams on effective usage, while measuring benefits.
  • Establishing a stakeholder engagement forum to facilitate rapid improvements.

About the Organization

The organization is committed to promoting diversity and inclusivity within its workforce, encouraging applications from individuals of all backgrounds, particularly those from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as local candidates.

In support of our employees, we offer a comprehensive range of benefits, including:

  • Generous annual leave starting at 27 days, increasing with service.
  • Membership in the NHS Pension Scheme.
  • Flexible working arrangements.
  • Enhanced pay rates for unsociable hours.
  • Opportunities for professional development and training.
  • Wellbeing initiatives to foster a healthy work environment.
  • Access to in-house physiotherapy services.
  • On-site dining facilities with subsidized meals.
  • Subsidized parking options.
  • Complimentary bus travel within designated areas.

We strive to cultivate a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us in making a meaningful impact in our community.

Job Responsibilities

For further details, please refer to the attached Job Description and Person Specification.

Qualifications and Experience

Essential

  • Bachelor's degree or equivalent knowledge and experience.
  • Training or experience in Programme/Portfolio Management.
  • Formal training in Six Sigma (minimum Green Belt) and Lean methodologies.
  • Formal training in Quality, service improvement, and redesign.

Desirable

  • Master's degree or equivalent knowledge and experience.
  • Project Management Qualification (e.g., Prince 2 Practitioner).
  • Leadership training or qualification.

Experience & Knowledge

Essential

  • Proven experience in influencing multidisciplinary teams.
  • Experience in Programme Management with multidisciplinary teams.
  • Experience in managing and reporting on action plans.
  • Experience in leading significant change projects in complex organizations.
  • Effective team management experience.
  • Familiarity with benchmarking practices to inform decision-making.
  • Collaboration with key stakeholders from diverse backgrounds to achieve results.
  • Demonstrated ability to achieve results from direct and indirect reports.
  • In-depth knowledge of Lean methodologies.
  • Subject matter expertise in transformational change, project management, structured problem-solving, and data analysis.
  • Clear understanding of project delivery processes and governance.
  • Proven track record of achieving high standards and meeting objectives.

Desirable

  • Understanding of NHS management and reporting requirements.
  • Experience in service improvement teams.
  • Knowledge of health intelligence and data sources.

Key Skills

Essential

  • Excellent communication skills, both oral and written, across various staff groups.
  • Ability to analyze and act on complex information from multiple sources.
  • Strong planning and organizational skills.
  • Capability to thrive in a fast-paced environment.
  • Proficient in preparing clear, informative, and persuasive reports.
  • Ability to hold individuals accountable and recognize when to escalate issues.
  • Proven ability to initiate and drive organization-wide processes.
  • Ability to meet deadlines and manage tasks effectively.
  • Skilled in coordinating and prioritizing tasks.

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