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Customer Service Representative

2 months ago

Renfrew, United Kingdom A1 Jobs Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at A1 Jobs Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Work closely with our customer care management system to ensure seamless customer interactions.
  • Manage customer orders and communicate effectively with customers throughout their purchasing journey.
  • Liaise with external suppliers on behalf of the customer to resolve any issues or concerns.
  • Collaborate with other departments to resolve customer issues and provide a high level of customer satisfaction.
Requirements
  • 1 year of customer service experience (preferably in a similar role).
  • Ability to work in a fast-paced and dynamic environment.
  • Forward-thinking and proactive approach to customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.